Addon Usage#

Error in Connection#

Follow the below steps for such scenario:

Checking Connection status and establishing the same

For Chrome and Firefox:

Follow the steps below to troubleshoot the "error in Connection" error message,

  • Open the options window, right-click the add-on to launch options window in chrome and use the shortcut Ctrl+Shift+O in firefox for the same.

  • Launch spy or heal or record from the UI

  • Click on Test Connection, use the default port 8887, this port can also be changed as per your choice.

  • If you are getting a red bulb, the certificate is not installed properly, so click on the bulb again, you will be navigated to the url https://localhost:8887/status, you need to give "Proceed to unsafe" in chrome and Add exception in Firefox to get to this link,

  • If you do not get this message then you need to install the certificates manually.

NOTE: A green bulb indicates that the connection between browser extension and the UI is established and is working fine.

NOTE: For IE, you need to launch the record or spy or heal from the the UI and launch the URL https://localhost:8887/status to see the above connected. If you do not get the above message then you need to install the certificate manually.

If the issue, still persists, then do the following steps,

  • Configuring Proxy Setting

    • If you are behind any proxy then add localhost in the Exceptions.

  • Changing Java Version

    • If the above troubleshooting didn't help you. please update your System Java version by updating System Java Path to latest Java

      • Go to location Where Java is installed>java>jdkx.x.x_xx>jre>bin and copy the path
      • Click on Windows StartButton>Computer>RightClick>Properties>Advance system settings>Environmentvariables under system variable append the path copied in step to the PATH environment variable.

    • After updating Java path restart Cognizant Intelligent Test Scripter.

    • Check the connection status and establish the same once again